This Shipping Policy ("Policy") outlines the terms and conditions for the shipment and delivery of products by Shipkar Express ("Company") to its customers. By placing an order with Company, you agree to comply with this Policy. This Policy applies to all orders and shipments, including domestic and international deliveries.
Order Processing Time:
a. Once an order is placed and payment is confirmed, Company will process the order within 24 hours, excluding weekends and holidays. Processing time may vary based on product availability and order volume.
Shipping Methods and Carriers:
a. Company offers various shipping methods and carriers to ensure timely delivery of products. The available shipping options will be displayed at the checkout page, and the customer can select their preferred method.
b. The customer is responsible for providing accurate shipping information, including the correct shipping address and contact details. Company is not liable for any delays or non-delivery caused by inaccurate or incomplete information provided by the customer.
Shipping Costs:
a. Shipping costs are calculated based on the selected shipping method, package weight, dimensions, and the destination address.
b. The customer is responsible for all applicable shipping charges unless otherwise stated in promotional offers or specified during the checkout process.
c. Additional charges, such as customs duties, taxes, or import fees, may apply for international shipments. These charges are the responsibility of the customer and are not included in the shipping costs paid to Company.
Shipment Tracking:
a. Once an order is shipped, Company will provide the customer with a tracking number, if available. The customer can use this tracking number to monitor the progress of their shipment through the carrier's website. b. While Company strives to provide accurate and up-to-date tracking information, it is not responsible for any inaccuracies or delays caused by the carrier.
Delivery Time:
a. The estimated delivery time for each order will vary based on the shipping method, carrier, and the destination address.
b. Company makes its best efforts to ensure timely delivery; however, delivery times are approximate and not guaranteed. Factors such as weather conditions, customs procedures, or other unforeseen circumstances may impact the delivery schedule. c. Company is not liable for any delays or damages caused by the carrier or events beyond its control.
Order Cancellation and Changes:
a. Once an order is placed, changes or cancellations may not be possible after the order has entered the processing stage. Please contact our customer support team as soon as possible if you need to make any changes to your order.
b. If an order has already been shipped, it cannot be canceled or modified. In such cases, the customer may need to follow the return or exchange procedures outlined in our Return Policy.
Non-Delivery and Returns:
a. In the event of non-delivery or if a shipment is returned to Company due to the customer's fault (e.g., incorrect address, unclaimed package), additional shipping charges may apply for reshipment.
b. For returns and exchanges, please refer to our Return Policy for detailed instructions.
Damaged or Lost Shipments:
a. Company takes utmost care in packaging and securing shipments to minimize the risk of damage or loss during transit.
b. In the event of a damaged or lost shipment, please contact our customer support team within [Insert Timeframe] of delivery. We will investigate the issue and work towards a satisfactory resolution.
Customer Support:
a. If you have any questions or need assistance regarding your order, shipment, or any other shipping-related inquiries, please contact our customer support team via support@shipkar.co.in.
Policy Updates:
a. Company reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes to this Policy will be effective upon posting on our website.
By placing an order with Company, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
Shipkar Express
85D Mohamedali Road
400003 Mumbai Maharashtra
India
www.shipkar.co.in